About Brightpearl
Based in Bristol (UK) and Austin, Texas (US), Brightpearl by Sage provides a retail operating system (ROS) for retailers and wholesalers.
Our mission is clear: automate the back office so merchants can spend their time and money growing the business fearlessly, and without limitations. Brightpearl by Sage’s ROS includes financial management, inventory and sales order management, purchasing and supplier management, CRM, fulfillment, warehouse and logistics. In addition, the operating system has high-performing connectors to the major ecommerce platforms, including Magento, BigCommerce and Shopify. Brightpearl’s platform manages over 10m transactions and $5bn of business a year.
In 2022, Brightpearl became part of the Sage Group plc, with the combination of Sage Intacct and Brightpearl creating a powerful solution for retailers and wholesalers.
“We wouldn’t be online now if we didn’t go with Brightpearl,” said Dan. “On March 17, 2020, we shut down our office. Thankfully hardware stores were considered essential businesses and stayed open. Can you imagine if we had not built a delivery model for the stores before that? There was no other solution that could do this for us. If we hadn’t met the team from Brightpearl and gotten through the initial troubleshooting and creative problem solving, we just wouldn’t be alive today.”
Use cases
- Powerful Automation Engine
Easily create customized rules to automate operations from order processing, to fulfillment, inventory allocation, shipping, purchasing and invoicing. Brightpearl allows you to automate workflows, like picking the most efficient fulfillment center for orders, automating dropshipping, fulfilling from multiple locations, creating purchase orders and more.
- Advanced reporting & Business Intelligence
Brightpearl’s reporting and analytics tools provide you with a complete picture of your business, from product and customer insights, to financial reporting, inventory and demand planning and channel performance reports, ey KPIs like Customer Acquisition Cost (CAC), Lifetime Value (LTV), best-selling products and paid search and social performance, and industry benchmarking enabling true insight-led decision making for your business.
- Reliable Plug & Play integrations
Brightpearl’s Plug & Play integrations are proven to handle tens of thousands of orders a day without slowing your system down. Seamlessly integrate with the leading e-commerce platforms and marketplaces like: Shopify, Shopify Plus, Amazon, eBay, Bigcommerce and more.
- Transparent Pricing
Avoid unpredictable price hikes and hidden costs for additional functionality. We make our pricing model simple, transparent and customized to your business growth pace. It works on a utility model, mainly based on your order volume, and we share with you all the pricing bands based on your order growth before you sign the contract (so there won’t be any nasty surprises).
- Premium support & dedicated account manager
Brightpearl offers premium support so you can get help with your business quickly and efficiently. You can also rely on your dedicated Customer Success Manager to help guide you through important business decisions.
- Inventory planning
You’ll get data-driven demand forecasting based on your sales trends as well as replenishment suggestions to meet forecasted demand. As it’s all in one place, you don’t have to switch between different systems to forecast demand and plan purchasing, which saves time and avoids data loss.